It truly saddens us to have to exclude our EU vistors from purchases in the store. I have been searching daily since this has come to my attention for alternatives and a way to continue to take payments from EU countries, but so far have not found anything that is really a feasible time or financial option.
I have not given up yet, and am still trying to look for alternatives that will work again in the future...
EU vistors can still use the store to "order" free items, and any order that results in a zero balance at checkout either with a discount coupon or gift certificate balance.
At this time though we are just not able to accept orders that require a payment from EU countries - in addition to managing time wise to collect the tax and remit it and required data several times throughout the year which all cost time and money for 28 countries (and even more individual zones), I would need to securely collect and hold several types of verified collaborating personal information to prove where the person purchasing is at the exact time they made the purchase (not necessarily where they live), for each EU customer on each EU sale and keep all of that data securely (again a cost factor) for *10 years* - or I could be fined an unlimited fine - from each country if for some reason the data was not correct or to their standard. It's not a risk that bears taking at this. There is no minimum threshold on sales for this law either, so for even just one dollar, or less, of sales in a specific EU country I would have to collect and submit tax and information.
I suggest everyone who canneeds to contact your tax representives or officials and let them know the burden this places on micro businesses, work from home businesses, mom businesses, kitchen table businesses, and craft businesses, and how it limits the resources available to you. The more people speak out the more the law may be reconsidered / rewritten and some of the burden lifted for those in micro markets like ours. We aren't anywhere near the likes of Amazon, Apple, Android, etc that this law seems to be geared towards and we simply cannot afford at this time to take on the financial obligation to majorly modify site coding, to catch all EU sales prior to payment to collect and verify several collaborating personally identifying factors, secure storage to hold identifiable data for 10 years on each order, or pay for outsourcing services to manage those international taxes and secure information.
Many designers and even site owners make only supplemental income, not even "minimum wage" at times... Our market is so competitive with huge discounts. Many designers sell quality packs at only a few dollars (or less sometimes)... But many do it because they absolutely love it; the creative outlet it provides and seeing the beautiful uses that come from their passion, and because the choice to supplement their families income is better than an alternative in their life, or no job at all. Most don't even meet income levels that are considered anywhere near average for a "small" business.
If circumstances change or a reasonable financial and store coding solution becomes an option we would LOVE to be able to open the store back up to EU customers. We love our EU friends and wish this was not a burden affecting any of us.
Help us take action and get this law changed into something manageable for micro businesses selling inside and outside the EU... This affects you no matter what country you are in as the EU expects sellers across the world no matter their business size to collect VAT tax, remit it to 28 countries, and hold the verifying information on the sales for 10 years. Contact your local tax authority, where ever you are, and get your voice heard! At a minimum we need reasonable thresholds before tax collection become a requirement. And hopefully we will see even more changes happen that benefit everyone.