If you ever have a problem or need help, please feel free to contact me through the stores contact form. I strive for happy customers!
- We use Paypal.com to securely process store orders. No account needed to checkout - Visa, Mastercard, Discover, and American Express
- We will never sell or share your personal information, we respect your privacy the same as we do our own.
- Newsletter emails are sent out approximately one to two times per week and include specials, coupons, and new product updates.
- Files are in digital format, and will be available in a zipped archive. You can use a program like Winzip, Winrar, or other utility to open these archives and get the individual files out of them.
- In most cases nothing will be mailed to your physical address. FILES ARE DIGITAL!
- You must check your files for any quality issues upon downloading within 7 days of purchase. If there is an issue, please contact us and we will work with you and the designer to get this fixed as quickly as possible.
- Files are only guaranteed available within 7 days of purchase. Please download and check the files immediately for any issues. If you have any issues, contact us and we will get this fixed for you as quickly as possible. Please allow 24-48 hours for our reply. If you do not hear by that time, conatct again as sometimes emails can get lost.
- You will have a limited number of attempts to try to get your files. If you have a problem and your attempts run out, please let us know within 7 days of purchase so we can work with you to get a copy of your files.
- Beyond 7 days from your order date, we cannot guarantee that the files will continue to be available. However, on a case by case basis we will reset an order one time under emergency circumstances (computer crash) if requested within 3 months of the original order date. Some or all of your files may no longer be available, but you will be able to download the ones that are still on the server or in the store. We cannot reset orders that are over 3 months old, and we cannot reset an order more than one time. If your time has expired or has been reset before you will need to repurchase your items, or contact the designers directly and see if they are willing to work with you.
- We cannot give a refund due to an item not working with your software, check carefully what software programs and versions the product will work with prior to purchase. If the item does not say, and you are unsure, contact us or the designer for more information before purchasing.
- You must follow the designers terms of use for their products, and product types. Scrap for hire items often have different terms of use than commercial use items. Most designers have posted their terms of use in the store for you to view, if a designer has not yet done so please contact them or me prior to purchase with any questions. Or you can wait and view the terms of use in the zip file with your purchase.
- We reserve the right to ship large orders on CD or DVD, you must included a valid shipping address in your account for such cases. Your account information should be kept up to date and accurate for such events, and in the event we need to contact you for order issues of any kind.
- We reserve the right to put a temporary hold on any order, and it's downloads, that is suspected of being fraudulent.
- A $0.50 low order fee will be applied to orders under $1.00. You can avoid this fee by adding more than $1.00 in products to your cart prior to checkout.
